Payment Methods

At Neenli Light, we are committed to providing a secure and seamless checkout experience. All payments are processed through our trusted payment gateway partner, Airwallex, which uses industry-leading encryption and security protocols.

Accepted Payment Options

We currently accept the following major credit and debit cards:

  • Visa
  • MasterCard
  • American Express (Amex)
  • Discover
  • JCB

We do not accept cash on delivery, bank transfers, or cryptocurrency at this time.

Payment Currency

  • All transactions are charged in USD (United States Dollar).
  • The final amount you are billed will reflect current exchange rates if your card is not denominated in USD.

Transaction Security

Your payment security is our priority. To protect your data:

  • All transactions are SSL-encrypted and processed via Airwallex.
  • We do not store, process, or have direct access to your credit/debit card information.
  • Payment information is handled exclusively by Airwallex’s PCI-DSS compliant infrastructure, ensuring your data remains secure at all times.

Billing Information

To ensure successful order processing, please make sure:

  • Your billing information matches the one registered with your card issuer.
  • You provide accurate contact details in case verification is required.

Order Confirmation

Once your payment is approved:

  • You will receive an order confirmation email with your order summary and receipt.
  • If you do not receive a confirmation within a few minutes, please check your spam folder or contact us at info@neenli.com.

Failed or Declined Transactions

If your payment is declined:

  • Please verify that all billing information is correct.
  • Contact your bank to ensure the transaction was not blocked.
  • If issues persist, try using another accepted card or contact our support team for assistance.

Need Help?

If you encounter any issues during the checkout process or have questions regarding payments, please contact:

Store Name: Neenli Light

Email: info@neenli.com

Address: No. 4, 3rd Floor, Building 5, East Kuchong Street, East District, Zhongshan, Guangdong, China

Operating Hours: Monday - Friday 9:00 am - 5:00 pm (GMT+8)

Contact Form: Contact Page